Privacy Policy

Astrid Electrical is committed to protecting your privacy and handling your personal information in a responsible and transparent way.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Astrid Electrical
ABN: 95 682 890 160
SA Electrical Licence: PGE 340282

2. Personal Information We Collect

We may collect personal information including:

  • Name

  • Phone number

  • Email address

  • Address (where relevant to providing our services)

  • Details provided through enquiry or quote request forms

  • Communications you have with us (email, phone, messages)

We only collect information that is reasonably necessary to provide our electrical services.

3. How We Collect Information

We collect personal information when you:

  • Submit a contact or quote request form on our website

  • Contact us by phone, email, or message

  • Subscribe to our email updates or marketing communications

  • Interact with our website (including via cookies and analytics tools)

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes

  • Deliver our electrical services

  • Communicate with you about jobs, scheduling, or follow-ups

  • Send relevant updates or marketing communications (you can opt out at any time)

  • Improve our website and services

We do not sell or rent your personal information to third parties.

5. Email Marketing

If you subscribe to our email list, we may send you occasional updates, reminders, or promotional information related to our services.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

6. Sharing of Information

We may share your personal information only where necessary, including with:

  • Service providers we use to operate our business (such as email platforms, website hosting, analytics, accounting software, or IT support)

  • Legal or regulatory authorities if required by law

All third parties we work with are expected to handle your information securely.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically or in hard copy and is only accessed by authorised personnel.

8. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site and improve user experience.

You can disable cookies through your browser settings if you prefer.

9. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if it is inaccurate, by contacting us using the details below.

10. Privacy Enquiries or Complaints

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us.

We will respond to privacy enquiries as promptly as possible.

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.